For support or feedback, do not hesitate to contact us at:
This policy, effective November 1st, 2020, will let you know:
What information is collected from you;
How your information is used;
With whom your information may be shared
How you can access, update, or delete your information.
HatchingTales is committed to making sure that kids’ privacy is safeguarded and we aim to comply with all (privacy) regulations worldwide, like the Children’s Online Privacy Protection Act (COPPA) in the US. If you want to know what data is collected by our apps and how this is handled, please review this policy.
When using the apps we produce for parents and children (the “Games”) our HatchingTales and its subsidiaries (together “HatchingTales” or “We”) may collect information including usage data. When adults or parents visit this website, we may also collect information on the usage of our website for adults and parents. This data collection is discussed in greater detail below.
If you are accessing the Games or Website from within the European Union (EU) or are an EU citizen, please review the Lawful Bases for Processing Personal Data and Individual Rights sections below for more information on your how your personal data will be processed and the rights you have regarding this processing.
What is Personal Information and Sensitive Information?
‘Personal Information’ is information or an opinion that identifies you as an individual. This might include a person's name and address, their bank account details, photos, videos or information about what an individual likes, including their opinions and where they live or work.
HatchingTales does not collect any of your Personal Information when you use our Products.
“Sensitive information” includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional body, criminal records or health information.
HatchingTales will not attempt to obtain nor record any Sensitive Information.
Email and other Correspondence
HatchingTales may collect and store your email address in circumstances where you specifically consent in advance to allow our Products to collect your email. When you have nominated to allow us to collect your email, it is only kept to keep you informed of new HatchingTales Products, and changes to our existing Products.
Similarly, if you contact us directly for any reason by email or by regular post, we may also keep a copy of that correspondence. This information is for internal records only, and would only ever be disclosed if required by court order, or by law.
Disclosure of Personal Information
We will not sell, trade, rent or disclose any of Personal Information including your email address that you provide to us for any reason, without your prior written consent. In all other circumstances, your Personal Information will only be disclosed where required or allowable by law.
Security of your Personal Information
Any personal information you provide to us, including your email address is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification or disclosure. We don’t guarantee website links and the policies of third parties websites, and you access those sites at your own risk.
Access to your Personal Information
Under the Privacy Act, you have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing by the email address listed below. HatchingTales will not charge any fee for your access request. Please be aware that in order to protect the Personal Information in our database, we will require identification from you before releasing any information. You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android). You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
Collection of other “Non-Personal” Information
In some of our Products HatchingTales collects general information about the way those Products are used and interacted with. This is non-identifiable data, which is never labelled with any individual identifiers, and by means of which no specific individual can be identified. All such information is used internally only, to enhance user experience, and gain a better understanding of the ways our Products are used. No information is shared or sold to any third party. This data includes: 1) Data about your account and game progress 2) Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI) 3) Data about your device, such as device name and operating system, browser type and language.
Child users do not have the ability to provide any personal information when using the Games beyond what has collected automatically (as noted above).
By default, if one of our apps crashes while you are using it, anonymized data about the crash will be collected to help us identify the cause of the crash and hopefully fix it in a future update. These "crash logs" contain information such as the state of the app, operating system, and device at the time of the crash, but not your private data.
Facebook conversion pixels
We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.
HatchingTales Policy Updates